Delete Your Account

What Happens When You Delete Your Account

When you request account deletion, the following data will be permanently removed from our systems:

• Your profile information (name, email, phone number)
• Your saved preferences and settings
• Your messages history
• Any saved addresses
• Your communication preferences and notifications

Note: Some information may be retained for legal compliance, fraud prevention, or dispute resolution as outlined in our Privacy Policy.

Processing Time

Account deletion requests are typically processed within 30 days. You will receive an email confirmation once your account has been successfully deleted.

Before You Delete

If you're experiencing issues with our service, we'd love the opportunity to help. Consider these alternatives:

• Pause notifications: You can disable notifications in your app settings without deleting your account.
• Contact support: Our team is ready to help resolve any concerns you may have.

Request Account Deletion

To delete your account, please fill out the form below. Make sure to use the email address associated with your Pakua account.

Need Help?

If you have any questions about the account deletion process or need assistance, please contact us at:

Email: support@pakua.co.ke